Whether you work in-house or part of outsourced HR services, being able to assess a candidate to see if he or she is suited for a position is an essential skill.
Let’s look at some human resources skills that you’ll need to stay on top of the game:
Being part of HR requires you to have an orderly approach. Having organized files, strong time management skills, and personal efficiency are crucial to HR effectiveness. You’re dealing with people’s lives and careers; and, when a manager requests help with a termination or a compensation recommendation or recognition program, you have to do it in a fast and timely manner.
As an HR person, you are loaded with work. Here’s a typical day on your schedule which you’ll have to juggle: dealing with an employee’s personal issue one minute, an intermittent leave question the next, and a recruiting strategy for a hard-to-fill job the minute after. And that’s to say nothing of social media, wage/hour, engagement, retention, and a whole host of other things, every one critical to someone.
An effective HR manager must know how to negotiate – there are often two or more opposing views – and the successful HR pro can find an acceptable middle ground. Remember, the goal of negotiation is to end up with two parties that are satisfied with the outcome, and that’s not that easy to achieve.
HR professionals have to communicate up to management, over to middle managers, out to potential employees, and down to all levels of current employees. And they have to do it in writing, while speaking to large and small groups and, increasingly, through social media. As an HR practitioner, you have to be convincing, caring and believable.
HR professionals serve as the conscience of the company, as well as the keepers of confidential information. As you serve the needs of top management, you also monitor their actions toward employees to be sure that policies and regulations are followed. You need to be able to push back when they aren’t in order to keep the firm on the straight and narrow. Also, you need to learn the value of confidentiality.
Staff expect human resources professionals to stand for their concerns, yet you must also enforce top management’s policies. The HR professional who can pull off this delicate balancing act wins trust from all concerned.
Everyone doesn’t always get along with everyone else. High productivity demands that people work together with respect for each other. HR has to find ways to allow that to happen. With challenges along the way such as these, you need to be a problem solver.
Most companies today are in a constant state of change. Task forces, matrices, and teams spring into being, do their jobs and disband as others form. Hierarchies rose and fell, and companies have four or five generations working side by side. One of your tasks is to help everyone cope with the constant changes.